Maturity Claims Procedure

At expiry of the policy term, we are happy to pay the Maturity Value i.e, the Sum Assured plus accrued bonuses, which will be paid as a lump sum (with an option for three equal annual installments).

Steps to follow:

1. Our Claims Officer contacts the Policy holder two months prior to the maturity date to notify the client on the necessary requirements needed.
2. Claimant submits all necessary requirements. (policy document, national ID and direct debit cancellation form)
3. On receipt of all requirements Prudential shall issue a Discharge Voucher.
4. Claimant shall sign and return Discharge Voucher.
5. Payment is made within 5 working days on receipt of signed Discharge Voucher.